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To process the return, send an email to info@promotionice.com . We will inform you about how to proceed and send the material back to us, in its original packaging and perfect condition. The postage will be free in returns due to defects in the items, once we have verified the error or defect, we will replace the goods as soon as possible and the postage will be at our expense. The refunds will be made by the same method of payment you used, either credit card or bank transfer.
Customized products cannot be returned under the Spanish Law No.3/2014. If it is a fault by us during the customization process, returns will of course be allowed and the customized products will be replaced.